Shipping Policy

This Shipping Policy outlines the official guidelines for order processing, shipment procedures, delivery timelines, customs responsibilities and logistics related specifications for all orders placed on our official website. The purpose of this policy is to provide clear, standardized and transparent logistics service rules for all global customers, ensuring every user can fully understand the complete delivery process and service standards before placing an order. All logistics services implemented by our platform follow unified and consistent specifications, bringing stable and reliable cross-border shopping delivery experience for every customer.

1. Order Processing & Shipment Arrangement

All successfully paid and verified orders will enter the unified warehouse processing queue in chronological order. We follow standardized order review, product inspection, packaging and outbound procedures to ensure that all goods are intact, well-packaged and in line with international cross-border delivery specifications before shipment. Our team strictly controls the internal processing efficiency of orders to complete formal shipment within the standard processing cycle after order confirmation.
During the order processing period, we will conduct comprehensive inspection on product quality, appearance and packaging accessories to avoid defective goods, missing accessories or abnormal packaging problems. All products are packaged with professional cross-border packaging materials to resist extrusion, collision and environmental changes during long-distance cross-border transportation, and fully protect the integrity of products.
Once the order is shipped successfully, the system will automatically update the logistics status. Customers can check the real-time transportation progress and delivery status of the order through the order management page on the official website throughout the whole process, so as to grasp the latest logistics information in a timely manner.

2. Standard Delivery Timeframe

We have stable and mature cross-border logistics distribution channels covering global mainstream delivery regions. After the order is dispatched from the warehouse, it will go through international transportation, formal customs clearance procedures and local terminal distribution links in turn. The whole delivery process has a unified standard time cycle, and most regions can complete the whole delivery service within the conventional logistics cycle.
Please note that the overall delivery time is for reference only. Individual orders may have slight delays due to objective factors including regional logistics differences, customs clearance inspection, weather changes and other uncontrollable external circumstances. We will always cooperate with logistics providers to actively promote the progress of transportation and try our best to ensure timely delivery of goods.

3. Customs & Duty Responsibility Rules

To provide customers with a worry-free cross-border shopping experience, we undertake all tariffs, customs clearance fees and various cross-border handling fees incurred during the customs clearance process of all orders. All commodity prices displayed on the website are unified final settlement prices, and there are no additional hidden charges for customs and logistics links.
Customers do not need to bear any customs-related expenses or additional handling fees during the whole shopping and receiving process. We uniformly bear all cross-border cost expenses involved in commodity export declaration and import customs clearance, completely eliminating the extra economic burden of customers in cross-border consumption.

4. Logistics Distribution Scope & Restrictions

Our platform supports global conventional regional logistics distribution services, covering most mainstream shopping regions around the world. We will select the most appropriate and stable logistics mode according to the customer’s receiving address and regional logistics characteristics to ensure the stability and efficiency of delivery.
For individual special regions, remote areas or regions affected by policy and logistics restrictions, we will adjust the distribution arrangement according to the actual situation. In case of regional suspension of delivery, logistics suspension and other special circumstances, we will actively contact customers through official channels to carry out order coordination and follow-up processing to protect the legitimate rights and interests of users.

5. Delivery Address & Order Modification Rules

Customers need to fill in accurate, complete and valid receiving information including receiving name, contact information and detailed delivery address when placing an order, so as to avoid delivery failure, package loss or logistics delay caused by incorrect address information.
Before the order is officially shipped, customers can apply for address modification and order information adjustment through official contact channels. Once the order enters the logistics transportation process, the delivery address and order information cannot be modified. Customers are requested to confirm the order information carefully before payment to ensure smooth delivery.

6. Abnormal Logistics Situation Processing

In the process of logistics transportation, there may be occasional abnormal situations such as logistics stagnation, delayed update and transportation delay due to external uncontrollable factors. Once the above abnormal problems occur, our team will timely track the logistics status, communicate and coordinate with logistics service providers, and actively promote the solution of abnormal problems.
For package loss, serious damage and other logistics accidents confirmed to be caused by logistics transportation problems, we will follow the official after-sales process to verify and handle them for customers, and provide reasonable solutions to ensure that customers’ legitimate shopping rights and interests are fully protected.

7. Consultation & Service Support

If you have any questions about order shipment progress, logistics cycle, customs policy, abnormal logistics processing and other shipping related matters, please submit consultation and demand application through the official Contact Us page of the website. Our professional customer service team will provide accurate reply and professional service guidance for all logistics related problems.
All logistics service consultation and exception processing only accept official channel feedback, and we do not recognize any third-party agency service and private processing methods, so as to effectively avoid user rights and interests risks and information security problems.

8. Policy Update Statement

We reserve the right to adjust and optimize the content of this Shipping Policy according to the iteration of platform service functions, the upgrading of cross-border logistics channels and the adjustment of industry service specifications. All updated policy terms will be displayed on the official website in the form of public announcements and take effect automatically. Customers’ continued use of the website shopping service will be deemed as full recognition and acceptance of the latest shipping service policy terms.

 

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