Customer Service Policy

This Customer Service Policy outlines the standardized service rules, shopping guarantees, after-sales regulations, and communication principles for all customers shopping on our official website. Designed to create a transparent, secure, and pleasant global shopping experience, this policy covers order processing, logistics and delivery, tariff liability, return and refund rules, payment standards, and official customer support channels. All service clauses are applicable to all users worldwide without regional discrimination, ensuring every customer enjoys consistent, fair, and high-quality shopping protection.

1. Order Processing & Shipping Policy

We adhere to efficient and standardized order processing procedures to ensure every customer’s order is arranged in a timely manner. All confirmed and paid orders will undergo internal verification, packaging, and shipment within our standard processing cycle. We strictly follow standardized production and packaging processes to guarantee that all products are intact, well-packaged, and comply with international commodity delivery standards before leaving the warehouse.
For global logistics delivery, we cooperate with stable and reliable international logistics channels to ensure smooth cross-border transportation. After order shipment, customers can track the logistics status in real time through the order page on the official website. The overall delivery cycle covers international transportation, customs clearance, and local distribution procedures, ensuring products are safely delivered to customers’ designated addresses.
We provide universal shipping benefits for all products in the store. No shipping fee will be charged for any order, with no minimum order amount or order quantity restrictions. All customers can enjoy free global shipping services regardless of their shopping amount or regional location, effectively reducing the shopping cost of self-care products for every user.

2. Tariff & Additional Fee Policy

To deliver a completely transparent and worry-free shopping experience, we undertake all tariff costs and related cross-border handling fees incurred during international transportation and customs clearance procedures. All product prices displayed on the official website are final settlement prices, including product value, packaging costs, and all cross-border service expenses.
Under no circumstances will customers be required to pay any additional fees, including but not limited to import tariffs, customs clearance fees, handling charges, and other hidden expenses. We fully bear all cross-border transaction and logistics-related costs, ensuring that the price customers see on the page is the only expense they need to pay. This clause applies to all global regions where delivery services are supported, eliminating the extra economic burden of cross-border shopping for customers.

3. Return & Refund Policy

We provide a humanized and customer-oriented return service to fully protect consumers’ legitimate shopping rights. Customers are entitled to apply for product returns in accordance with official rules within the valid return period. This return policy supports free returns for eligible products, covering conventional customer satisfaction issues, product matching problems, and other compliant return scenarios.
All return applications need to be submitted through the official designated channel and will be verified in strict accordance with unified return standards. Products applying for returns must remain in unused, unopened, and intact condition with original packaging complete, ensuring no secondary damage or loss of value. We reserve the right to review and confirm the eligibility of all return applications to maintain standardized and fair after-sales service.
For all verified and approved return applications, we will initiate the official refund process in a timely manner. The refund will be fully processed and returned to the customer’s original payment account within the standard processing cycle. The whole refund process is formal, transparent, and traceable, with no deducted fees or hidden charges for eligible refund orders.

4. Payment & Currency Settlement Rules

To unify the global shopping settlement standard and optimize cross-border shopping experience, all transactions on our official website adopt a unified currency settlement rule. All product pricing, order settlement, and refund transactions are based on USD, ensuring consistent pricing standards for global users and avoiding price differences and settlement confusion caused by regional currency differences.
All order settlement processes comply with international cross-border transaction specifications. The system automatically calculates the final order amount, with no hidden fees, exchange rate surcharges, or additional service charges. The unified USD settlement mechanism ensures fair, standardized, and transparent consumption for every global customer, bringing a simple and efficient payment experience.

5. Customer Consultation & Support Channel

We provide professional and standardized customer service support for all shopping-related needs, including product consultation, order inquiry, logistics tracking, return and refund processing, policy consultation, and other after-sales and pre-sales services. All customer service communications follow the principles of sincerity, professionalism, efficiency, and patience, aiming to resolve every customer’s doubts and problems in a timely manner.
The only official customer service communication channel is the Contact Us page on our official website. Customers who need service support can submit consultation demands through the official page, and our professional customer service team will respond and provide targeted solutions in accordance with standardized service procedures. We do not authorize any third-party platforms or personnel to provide customer consultation and after-sales services. To protect your shopping rights and information security, please only use the official designated channel for communication and consultation.

6. Service Commitment & User Rights Protection

We have always taken user experience and rights protection as the core of our customer service. All service policies are formulated in strict accordance with international cross-border e-commerce service norms and consumer protection principles, ensuring that every link from pre-sales consultation, order transaction, logistics delivery to after-sales processing is standardized, transparent, and secure.
We are committed to providing global customers with high-cost, high-quality, and low-threshold self-care shopping services. While ensuring product quality and rich product selection, we continuously optimize logistics efficiency, after-sales mechanisms, and customer service experience, eliminating various hidden worries in cross-border shopping. We respect every customer’s consumption choice and user feedback, and continuously adjust and upgrade service details based on real user needs to create a more intimate and reliable shopping environment.

7. Policy Update & Interpretation Rules

We reserve the right to adjust and optimize the content of this Customer Service Policy in accordance with business development and international industry specification updates. All updated service clauses will take effect after being publicly displayed on the official website. Continued use of the website’s shopping service by customers will be deemed as recognition and acceptance of the latest service policy content.
In case of any interpretation difference of this policy, the official final interpretation standard shall prevail. We will always adhere to the principle of customer priority, strictly implement all service commitments, and effectively safeguard the legitimate shopping rights and interests of every global customer.

 

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