Refund Policy

This Refund Policy clearly defines the complete rules for returns, refunds, eligibility requirements, processing procedures, and service guarantees for all orders placed on our official website. The policy is formulated to provide transparent, fair, and customer-friendly after-sales protection for every global customer. All refund services follow unified standardized rules, ensuring consistent service standards for all users regardless of region. By completing a purchase on our website, customers acknowledge and agree to the terms stated in this Refund Policy.

1. General Refund Eligibility

We support hassle-free returns and refunds for eligible products to ensure a satisfying shopping experience for every customer. All unused, unopened, and undamaged products with complete original packaging are eligible for return and refund applications. This policy applies to all bath and body care products available in our store, covering general customer satisfaction issues, product matching concerns, and other compliant return scenarios.
To maintain product safety and standard after-sales management, products that have been used, damaged by human factors, or lost complete original packaging will not be eligible for full refund approval. We strictly adhere to uniform eligibility standards to ensure fair and standardized after-sales processing for all users.

2. Return & Refund Time Frame

We provide a generous return period for all orders. Customers are allowed to submit return applications within our official valid return cycle after receiving their products. All return requests must be initiated within the specified time limit to qualify for official refund processing.
Once we receive and verify your returned items to be compliant with return conditions, we will complete the full refund processing within our standard refund processing cycle. The entire refund procedure is formal, systematic, and transparent, with no unnecessary delays or hidden procedures.

3. Shipping & Tariff Refund Rules

Our website provides free global shipping for all orders with no minimum purchase requirement. All shipping fees and cross-border tariff expenses are fully undertaken by our store. Customers will not bear any shipping cost, customs fee, or additional handling fees during shopping and return procedures.
For eligible return and refund orders, customers only need to complete the return delivery process in accordance with official requirements. All preset service costs borne by our store will not be charged to customers in any return scenario, ensuring zero extra loss for users who apply for compliant refunds.

4. Approved Refund Processing Rules

After returned products are received, inspected, and confirmed to meet return standards, we will initiate a full refund to the original payment method. All refund amounts are calculated based on the actual order payment amount, with no hidden deductions, service fees, or processing fees.
All order transactions and refunds on our website are settled uniformly in USD, maintaining consistent and transparent settlement standards for global users. The refund will be fully returned to the customer’s original payment account after internal processing is completed.
Please note that individual bank processing time may vary slightly depending on different payment institutions and regional banking systems, which is beyond our operational control. We will complete all official store-side refund procedures within the stipulated cycle to ensure timely fund return.

5. Ineligible Refund Scenarios

To standardize after-sales management and ensure fair service for all customers, the following situations do not support return and refund applications: products that have been used, opened, damaged, or altered artificially; products without complete original packaging; products returned beyond the valid return period; and abnormal orders with violations of platform shopping rules.
We reserve the right to review and verify all return applications. For ineligible return requests, we will provide clear verification results and explanations to customers through official channels.

6. Partial Refund Rules

For special scenarios such as partial product return in a single order or individual product non-compliance with return standards, we implement standardized partial refund processing. We will calculate the refund amount according to the actual eligible product value of the order, ensuring accurate and fair fund settlement.

7. Consultation & Service Channel

If you have any questions about return conditions, refund progress, policy details, and after-sales problems, please submit your consultation and application through the official Contact Us page on our website. Our professional customer service team will provide standardized guidance, problem solving, and progress inquiry services for all refund-related demands.
We only provide official after-sales support through the designated website channel and do not accept any third-party private consultation and refund processing to protect customers’ property and information security.

8. Policy Update Instructions

We reserve the right to optimize and adjust the content of this Refund Policy according to service upgrade and industry standard updates. All updated terms will take effect immediately after being publicly displayed on the official website. Continued use of the website’s shopping and after-sales services constitutes recognition of the latest policy content.

 

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